Because they have good PR departments. A good PR department makes you forget that there ever was an issue, or if you remember the issue, you forget that the company was ever involved.
PR is an interesting job function in that if they do their job correctly, you forget that they exist. It's much like security in that regard. If you have a bad PR department, you'll know, because you'll be constantly under-siege in the media. (Uber comes to mind.)
PR is an interesting job function in that if they do their job correctly, you forget that they exist. It's much like security in that regard. If you have a bad PR department, you'll know, because you'll be constantly under-siege in the media. (Uber comes to mind.)