I respect the honesty of this post, but I didn't like that dig at The Four Hour Work Week!
4HWW is about putting systems in place that remove you and thus allow your company to scale. Until you remove yourself you don't have a real business. Of course when you walk away it dies.
Ironically, that seems to be the existential problem Refer.ly had/has - its only compelling content is the founder's blog.
First of all, that's not at all how I interpret the 4HWW book. That's subjective, of course, but I personally didn't like the book or find it useful.
Second, I challenge you to find any founder/hacker of a fast-growing, successful startup who lives out the philosophy in that book. They aren't compatible. Look for blog posts about when Tim Ferriss spoke at RailsConf a few years back (spoiler alert: it wasn't well received).
Second, I challenge you to find any founder/hacker of a fast-growing, successful startup who lives out the philosophy in that book. They aren't compatible. Look for blog posts about when Tim Ferriss spoke at RailsConf a few years back (spoiler alert: it wasn't well received).
You aren't really addressing his point though.
Dmor made a dig at the 'idea' of a four hour work week (that is, the idea that you can just succeed as a founder without putting in massive hours.) The comment to which you're replying is that, hey, Four Hour Work Week isn't saying that its an obvious instant option -- it's a goal to which you can work towards.
I think, that you're actually missing the point. 4HWW (at least to me) is about finding a business you don't necessarily care about, that can be easily automated, and provides an ongoing income stream. That's it.
I don't read it as a story about founding a successful company, I read it as a story about finding a income delivery mechanism that lets you spend your time on things you'd rather be doing.
Is certainly not applicable to certain types of startups. If you provide a valuable tool, such as one that positively impacts a businesses' bottom line, they'll keep using it (and keep paying you) regardless of whether or not you update your site or email them.
Maybe you should avoid generalizations that need to be carefully qualified just to become less wrong. This is such a broad statement about a type of business that can be almost any business that even before you try to make a statement about it you've almost certainly made yourself incorrect.
You have an experience that's valuable and you're presenting it to people; that's good and helpful. Stick with that. There's no need to try and apply it to a much wider audience than is actually relevant.
I think the keyword here is startup. Having a significant number of enterprise/business customers whose bottom line is impacted by your product/service would probably mean you're out of the startup phase.
At a minimum, it's at least out of the early startup phase to which the OP is likely referring.
We neglected our new, just-a-few-months-old SaaS for a few (3? 4?) months at a time and it was fine until we came back to it. We lost opportunities to grow faster but it kept making money, it still grew (albeit slower), etc.
By any stretch of the imagination, that was a "startup". In the early phase.
It's not about age, or stage, it's about durability of your business / value delivered.
Give it a little more time and ramp up the "degree of neglect". You'll find the point where yours begins to die. You just haven't tried hard / long enough.
It's not just about the durability of your business / value delivered. It's also about the number of people who know or can learn about your offering, competition, etc. Neglect can make you very vulnerable in those areas.
But, on second thought, I do agree about it not being about age or stage for different reasons. That is, neglect at any stage can ruin your business. It just tends to evidence itself more harshly and more quickly in startups--particularly those that have yet to gain traction.
Of course, a certain extreme degree of neglect can kill anything at any time. But that wasn't the author's point. And I've been running this business for the better part of 5 years now so if it was going to die from months of total neglect, it would have already.
If--before gaining any traction and in the very early stages--your startup continued to grow through total neglect, then I would say that it is a very rare exception indeed. Rare enough that the author's point holds.
Ah, yes, the classic: "If you're telling the truth… and you meet this new criteria I just added in order to exclude you… your story still doesn't mean anything."
What's traction, exactly? No really - exactly?
My story isn't rare at all. You talk to groups of people who are bootstrapping products -- not social startups, products -- and you will find many with similar stories. Because bootstrapping often means you have to do other work and things can't always balance perfectly.
The rest of the people with these stories simply don't bother posting on HN because nobody believes them, anyway. HN is fed too steady a diet of "startup" stories to understand that not all things are equivalent to a free bookmarking tool.
Hmm. Didn't know that was a classic technique. Seems pretty specific and esoteric. Do you get that much?
Anyway, I thought I'd restated (in summary form) exactly what you'd claimed. If not, then please correct me.
And, I didn't add new criteria to exclude you. In fact I was accepting your definition of traction, whatever that may be. Personally, I would beg to differ--given that you have a number of paying customers of which you are rightfully proud--but no matter. It's clear that you felt you hadn't gotten any traction to speak of (i.e. that you were in an "early stage" of your start-up according to your comment), otherwise, you would not have bickered with my initial post.
So, in all, my comment accepted everything you said at face value, then declared it rare. So rare that the OP's point holds as a general statement (though there may be exceptions and you may be one of them).
I see you're now pushing back on that. That's cool. I don't believe it though. I just don't buy that so many early-stage companies sit around neglecting their businesses, but growing in spite of it. If you ask those founders more carefully constructed questions, I think you would find that either a.) when they neglected it, it started to die and they quickly tended to it or b.) they didn't totally neglect it, but found some minimal level of effort to maintain and/or grow it.
And FWIW, I've bootstrapped a start-up to success, so I also speak from personal experience. Even today when we slow down our promotional efforts our traffic (and business) starts to wane. And, that's far from complete neglect. Still, given enough time in that "mode" it will die.
Because a lot of decisions in Silicon Valley aren't rational, despite what people would like you to think– it's mostly political based on who's buddy with who.
I'll disagree with the top commenter - I enjoyed the four hour workweek dig.
Regardless, as a fellow founder with a startup of a roughly similar age and an office literally across the street from Referly this post makes me profoundly sad and more determined. I can't imagine what it's like to walk into an empty office with cleaned-out desks. I walk through our office late at night sometimes, so happy to see the standing desks filled with monitor mounts and noise-canceling headphones and post-it notes and Mac power cords snaking over cheap Ikea particle board. On my more morbid evenings, I wonder if I'll ever have to walk down the aisle and stare at a pile of empty desks...and it makes me double down and work harder than ever before.
Hats off to @dmor for sharing so candidly. I don't think I could do it if I were in her position.
I don't mean to pile on, but just one point about the data representation: I wouldn't add the cumulative lines to any of these graphs. It's almost never the right way to visualize data concerning growth, and just makes the data look better than it is.
The scary thing is you could have easily continued Refer.ly, exited, sold it, and it would then turn into someone else's zombie problem. As much as we all hate spam, there is a simple reason that it exists - it works. Kudos to the founders for "doing the right thing" instead of just another pump 'n dump.
Define exited/solid it? Selling to a medium-sized or big company or selling it on a marketplace like Flippa? Depending on the value of your site and company, selling it might be more troublesome or costly in time and money than it's worth to the potential buyer.
About 4 months after we launched our first SaaS, we fell off the face of the planet for months (long annoying story). It didn't grow… much. But it also didn't shrink. It was pulling in several grand a month on idle. We did it again a couple years later when it was a 5-figure amount, although we (mostly) kept answering support emails this time. No big deal. Now in the last 18 mos, for 6-9 mos we had total coverage on customer support, but zero new features and just one marketing push etc and again, it grew, but slowly.
Would I RECOMMEND it? No. I'm not telling you this story to encourage you to make the same mistakes we did (and no longer do). But did it kill us? Hardly. We still grew, except at the very end, and the "contraction" then was miniscule… a few hundred dollars out of $20k+/mo. (Now >$30k.)
Social startups require more more more more more more more more more more, always more. They're baby birds forever, mouths open, shrieking. Startups delivering measurable value to even the tiniest of businesses are not, do not. Business value is self-perpetuating. Your app is not less valuable next month if there are no new features; it is just as valuable as it was last month.
hi dmor, i know you catch flak from neckbeards on here, but one thing i noticed two weeks ago was the revenue numbers you post in your header. i find that so brave -- if it were to reopen as a communal blogging platform i would be MORE likely to sign up, not less, due to that openness.
4HWW is about putting systems in place that remove you and thus allow your company to scale. Until you remove yourself you don't have a real business. Of course when you walk away it dies.
Ironically, that seems to be the existential problem Refer.ly had/has - its only compelling content is the founder's blog.