Natural language processing has been "the next step" since the 60s. How often have you called in to a customer service center and as soon as you knew you were talking to an automated system just yelled "operator" until you got a human?
The minute a busy waitstaff person knows they are talking to a computer they are just going to hang up.
A voice assistant on one side talking to an API on the other side can be close to perfect -- even Apple can get that right with Siri for the intents that it supports especially since you know you're talking to a computer. But going the other way -- not so much.
The minute a busy waitstaff person knows they are talking to a computer they are just going to hang up.
A voice assistant on one side talking to an API on the other side can be close to perfect -- even Apple can get that right with Siri for the intents that it supports especially since you know you're talking to a computer. But going the other way -- not so much.