At what point in our industry have we ever said "Let's stop innovating and making things easier, we've come far enough, now the people have to adapt to us." Natural language processing and conversation is the next step right now... to me this is such a logical progression I'll be shocked if it's not being planned by many teams.
Natural language processing has been "the next step" since the 60s. How often have you called in to a customer service center and as soon as you knew you were talking to an automated system just yelled "operator" until you got a human?
The minute a busy waitstaff person knows they are talking to a computer they are just going to hang up.
A voice assistant on one side talking to an API on the other side can be close to perfect -- even Apple can get that right with Siri for the intents that it supports especially since you know you're talking to a computer. But going the other way -- not so much.
