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The Dell customer experience 2014.

1. Go to http://www.dell.co.uk/. For Home or For Work? Choose For Home, I guess.

2. Click on the For Home link but it doesn't open a new page for some reason. Here's where my mum would give up on it. Eventually manage to get to the For Home website by right-clicking and choosing "open link in new tab".

3. Here's the For Home homepage http://i.imgur.com/aiuN5Gq.png Click on Laptops and Ultrabooks

4. The usual overwhelming and terribly designed "choose a laptop" page. http://i.imgur.com/WRZU5pT.png with vague descriptions like

Inspiron: For home and home office (didn't I chose home not work?)

Stay connected with computing that’s easy and inspiring. With this versatile family of laptops, you can count on Inspiron to deliver exactly what you need.

XPS: For the ultimate experience

XPS delivers the ultimate experience with the highest resolution displays, exceptional build quality, unique materials and powerful features.

Alienware: For high-performance gaming

Fuel the epic win and enjoy the most immersive PC gaming experience anywhere. Choose from ultra-powerful notebooks powered by high-end technology.



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