... But sometimes a bad review works in the company's favour. Someone can have a... | Hacker News

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		DanBC on Sept 18, 2014 \| parent \| context \| favorite \| on: Richmond Italian restaurant waging war on Yelp ... But sometimes a bad review works in the company's favour. Someone can have a bad experience and not be happy with efforts the business takes to sort things out. I might think the company did everything reasonably possible and so that "bad" review become evidence good practice.

maaku on Sept 18, 2014 [–]

More likely some jerk says one made up thing about rats in his trip report and your business shrivels up in no time at all.

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