This same example, along with many others, are covered in Don Norman's classic "... | Hacker News

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		tboerstad on Sept 10, 2014 \| parent \| context \| favorite \| on: Poor UI Design Can Kill – Air Inter Flight 148, a ... This same example, along with many others, are covered in Don Norman's classic "The Design of Everyday Things".

sehr on Sept 10, 2014 [–]

He made a course on it over at Udacity as well if you're into videos > text

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