Disturbing to see the number of reports of data loss. I am using Evernote heavily for my PhD research. I haven't found another tool that works as well as Evernote for this.
I've never had data loss, but I was very disappointed by my one interaction with Evernote support - a simple bug report, (you cannot select more than one line of text in a bullet list in the Android app), turned into a series of 6 or 7 email interactions asking me to do things that were unrelated to the problem and clearly weren't going to (and didn't) help. It was obvious that no human had bothered to even attempt to reproduce the issue or even read my bug report in any detail. I don't know if they've outsourced their bug report handling to some untrained / unskilled off shore group, but if not they were trying extremely hard to emulate that. I don't like to think about interacting with these people in the event that I have data loss or other kind of bug that actually matters.
I've never had data loss, but I was very disappointed by my one interaction with Evernote support - a simple bug report, (you cannot select more than one line of text in a bullet list in the Android app), turned into a series of 6 or 7 email interactions asking me to do things that were unrelated to the problem and clearly weren't going to (and didn't) help. It was obvious that no human had bothered to even attempt to reproduce the issue or even read my bug report in any detail. I don't know if they've outsourced their bug report handling to some untrained / unskilled off shore group, but if not they were trying extremely hard to emulate that. I don't like to think about interacting with these people in the event that I have data loss or other kind of bug that actually matters.