I have had this happen to me so when I see people concerned about waiting 8 minutes instead of 2 I have to wonder, do they want the cars to have wings? 8 minutes sounds pretty good to me.

Then tell people it's 8 minutes. I think it's the difference in reported vs reality that's frustrating users.

Yeah, I think the 2min/8min issue is the most minor of any mentioned, especially in SF where the cabs are basically absent anywhere but a curb outside a bar.