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"text-only ads" are not really a technology or product idea. It's really closer to clever marketing, in terms of delivering what people want.

I think the most brilliant non-technical idea of Google is its PR. They seriously spend on it - not on telling people that Google is good, but in doing things that people will think are good and cool. Like free GMail.

I think they genuinely like to do it; but you can't run a billion dollar company without having a business justification for it - which is that people can switch search engines so easily, you better make them like you (it works on me). It's not just a nice to be - it's crucial for the very existence of the company, and it's justifiable to spend actual money on it.

Other companies provide cool free stuff - but not to the extent that Google does. They are exceptional in this. Microsoft could make billions even when hated by many; Google can't.



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