Everyone has the right to complain about practically anything they want.
But that doesn’t mean that freezing an account suspected of fraud isn’t the right course of action.
Yeah there’s going to be false positives. However that’s precisely why you freeze the account: to allow you time to follow due process and investigation. If you assumed the process was infallible then you wouldn’t need to freeze the account; you would just skip straight to the punishment and remediation stages ;)
But that doesn’t mean that freezing an account suspected of fraud isn’t the right course of action.
Yeah there’s going to be false positives. However that’s precisely why you freeze the account: to allow you time to follow due process and investigation. If you assumed the process was infallible then you wouldn’t need to freeze the account; you would just skip straight to the punishment and remediation stages ;)