Definitely not a skill issue if you read the details in their post - https://www.feldera.com/blog/the-pain-that-is-github-actions - they're clearly very experienced with using GitHub Actions and have run into legitimate challenges due to the complexity of what they're using it for.
GitHub Actions may cover this stuff in the documentation but it's still difficult to use. That means the product could be designed better (and the documentation could be easier to follow.)
Could we not usually say most software could be documented better. I do not think GitHub Actions ranks near the bottom in terms of documentation and user experience overall. I do understand your point though.