There is no such thing anywhere in the EU, it's a very common misconception. What there is is a 24 month(actually 6 years in some cases) seller's responsibility for the product against manufacturing defects and being "not as described"(which can include lack of described performance too). What the law also says is that within the first 6 months(12 in the EU) any defect is automatically presumed to be a manufacturing fault and the seller has to rectify it free of charge. After that time the seller is also responsible, but you as the buyer have to prove that the defect happened because of a manufacturing problem. If your macbook stops working 23 months after purchase the seller doesn't have to fix it unless you can prove that it's because of a manufacturing problem.
In some places it is a minimum you describe and in other cases (a percentage of) the expected life of the product. Washing machines have different lifespans than phone for instance. Here we only have the 12 months of proof by seller/manufacturer and then it is the reasonable lifespan of the product.
There’s a difference between a guarantee and warranty. You only have a guarantee for the first 12 months. The next 12, you have a warranty. It’s almost
Impossible to prove a warranty.
I’m in Europe in a country where it works like this (not sure about the exact numbers). Last time I exercised my consumer rights was when the bottom glass fell off my Samsung smartwatch. I handed it over to the seller literally one day before the end of the 24 month period. There were some remarks about it being almost too late, but I got it repaired for free. I’ve never had a seller dispute my warranty claim at any point of the two years. I’ve never had to prove anything.
Well, I guess you were lucky - legally the seller didn't have to repair it unless you proved that the glass fell off due to a manufacturing defect - just because they don't have to do it doesn't mean they won't(it's less hassle and I guess you left a happy customer not one that will go and write them a bad review).
