Have you ever tried to trade in an Apple prdoduct? They ask you to enter the serial number and then bizarrely ask you to indentify to device. You basically have to refer to MacRumors to get it right. Apple has the same problem, if not worse.
Dell has XPS 13, XPS 15, and XPS 17 and now the plus designation. It's pretty easy.
Disregarding that there are 10 different laptop product lines to choose from, if I've already somehow decided that what I want is an XPS and I want a 13 inch screen size, my first two search results are
I gather that one of these is a newer revision than the other, but it's a lot more confusing than "M2" and "M3". I need to know whether I want (up to) a Core Ultra 7 155H vs a Core i7-1250U, and whether (up to) Intel Arc Graphics is better than Intel Iris Xe graphics.
Scrolling down further adds the XPS 13 Plus and XPS 13 2-in-1 Laptop. How does XPS 13 Plus compared to XPS 13 Laptop? What about to the other XPS 13 Laptop, is it better than both? Or is this a weird side-grade where you get a different form factor which is in some ways nicer, but then also comes with all the dumb parts of the Apple's "Touch Bar" and none of the good parts? (that's my 10 second interpretation of the product, but more clueless customers will have absolutely no idea)
No not really, I already narrowed down the product lines to only XPS. And 13" is actually one of their less messy sizes, there are the 4 XPS models and 7 Latitudes.
Then within each of these the configurable parts vary, but you're potentially picking processor, RAM, GPU, SSD, and even display resolution. It's not any simpler than the options within one of Apple's laptops, except Apple has a total of four laptops in all sizes.
If you wanted a 15" laptop from Dell, you have 1 XPS, 2 Latitudes, 4 Inspirons, 2 Vostros, and 2 G Series. All of which are an ambiguous mix of actually different models or new/old revisions of the "same" models.
Looking at pricing on the XPS 15, 64 GB RAM adds $450, the RTX 4070 is $1200, upgrade from i7-13700H to i9-13900H is $450, you can option Windows 11 Pro for $50, there's a higher resolution screen for $300 (or $800 if you didn't option the fancy GPU), it's not cheap over here either.
The one place where it really feels like Apple is screwing you compared to Dell is SSD pricing.
There are going to be screen and components options on any laptop, and that's fine. What's weird is how many different but similar products Dell has, same with HP.
The most confusing laptop lineup Apple ever had that I remember was early 2015: MacBook, MacBook Air, Macbook Pro, and the old non-retina MBP from 2012 that they were still selling.
So, if you have a device made after that transition and Apple doesn't already know the details (e.g. because you didn't buy it direct), they'll also need to know how much RAM and SSD space it has.
That's a great point. My guess is that Apple doesn't share that data with their trade-in partners, which would include the web-based trade-in estimator. I don't recall having to share this when I brought stuff into an Apple Store for an in-person trade-in.
They ask for serial which you can copy and paste from the "About this Mac" dialog box that is in MacOS.
From there it asks you the year of your laptop which is also in the same dialog box.
From there it asks you which CPU version and core count you have (for M series laptops with multiple options.) To get this info, you click on "More Info" on the same dialog box(In Sonoma you also click System Report and it is all there).
Afterwards it just asks the condition of the laptop (ie, does it turn on, screen cracked etc.)
I don't see why you would need MacRumors for this.
I’ve done a trade in a few times with Apple and it’s always been simple. There’s a serial number on the device, or you could just select it from devices attached to your account
Actually I just did this the other day with an iPad Pro and it was kinda neat. Instead of asking me to enter the serial number, it said something like “it’s this device” or “use this device”. After I tapped that it just continued on and asked me about the condition of the iPad.
I have seen that serial number prompt before though, I don’t know what makes it ask for a serial number versus prompting to use the current device’s serial number. I’m not even sure how it knew what device I was on to be honest.
Dell has XPS 13, XPS 15, and XPS 17 and now the plus designation. It's pretty easy.