They don’t have to unsubscribe automatically, they could refund the money but keep subscription if someone wasn’t even opening their page in like 3 months.
I would say they don’t even have to refund automatically but maybe send an email at least - “Hey are you still with us?” - after they see no activity on account for a month and we also know for sure they track user activity very closely.
But we know - no one will even propose implementing such an email because it will be loss for the company. So that would be action for government to enforce.
> But we know - no one will even propose implementing such an email because it will be loss for the company. So that would be action for government to enforce.
Doesn't this just add another hull to the titanic? People don't have 2 minutes to check their bank statements a month, but do have time to check their email regularly enough to catch this? I can't tell who this is for that would be strong enough to require governments to get involved.
15 years ago I remember a colleague who'd bought a TV a month earlier get a refund for the difference from Amazon because the TV had recently come down in price. That's great service, don't get me wrong. I just don't think this sort of thing should be expected, particularly when it's not about a price drop you couldn't know about, and it's just not clicking an unsubscribe link.
Thing with returning tv would be more “I did not watch 10 days this month, reimburse these for me.”.
I don’t agree it should go this direction.
If someone did not even open list of movies for whole month or two that is a reasonable question to ask - should they get money back or at least a question via email if they really want any to keep the subscription.
I would say they don’t even have to refund automatically but maybe send an email at least - “Hey are you still with us?” - after they see no activity on account for a month and we also know for sure they track user activity very closely.
But we know - no one will even propose implementing such an email because it will be loss for the company. So that would be action for government to enforce.