While you may be accurately depicting the situation, as viewed by some merchants, it's not the reality.
A merchant enters into the world of credit card payments knowing full well chargebacks are a thing. And most people won't go there, unless the merchant won't act appropriately.
For example, Amazon. A black hole of information. It's very hard to even find a 'contact' button that doesn't lead to a chatbot with relentlessly circular menus.
They funnel you into multiple choice hell, and the wrong choice gives a lame answer, with no way to chat a person. You have to restart the whole menu process to try a different tact.
Amazon actively, aggressively tries to ignore you. They do not provide customer service except under duress.
Note that they keep doubling down on this! Year after year, it is harder and harder to get resolution for outside the box issues they cause.
I know so many people that have no idea how to ever contact amazon, if something bad has happened. That have tried, and get lost in menu hell.
And even if you manage to get past this, and finally start chatting with an actual person, they have a very hard time helping you if the problem is outside the box.
You'll have your chat session "transferred" to someone else, and have to explain all over again. Yup, they can read the log but often don't. I've had a chat session with 4 or 5 transfers, and then had it die.
Leaving me to start all over again.
Amazon is the worst for customer support. The worst. They deserve chargebacks.
And the post you're replying to was right to do so. If the merchant cannot give clear, concise answers, and explain what is happening in your specific case, it's on them. And amazon chat personnel will just cite company policy.
We all need to say that we don't care, Mr Merchant, if you're trying to scale. If you're doing so as "cost saving measures". Screw you, Merchant, provide customer support!
And it's getting to the point that we should legislate this, specifically for large corps.
A merchant enters into the world of credit card payments knowing full well chargebacks are a thing. And most people won't go there, unless the merchant won't act appropriately.
For example, Amazon. A black hole of information. It's very hard to even find a 'contact' button that doesn't lead to a chatbot with relentlessly circular menus.
They funnel you into multiple choice hell, and the wrong choice gives a lame answer, with no way to chat a person. You have to restart the whole menu process to try a different tact.
Amazon actively, aggressively tries to ignore you. They do not provide customer service except under duress.
Note that they keep doubling down on this! Year after year, it is harder and harder to get resolution for outside the box issues they cause.
I know so many people that have no idea how to ever contact amazon, if something bad has happened. That have tried, and get lost in menu hell.
And even if you manage to get past this, and finally start chatting with an actual person, they have a very hard time helping you if the problem is outside the box.
You'll have your chat session "transferred" to someone else, and have to explain all over again. Yup, they can read the log but often don't. I've had a chat session with 4 or 5 transfers, and then had it die.
Leaving me to start all over again.
Amazon is the worst for customer support. The worst. They deserve chargebacks.
And the post you're replying to was right to do so. If the merchant cannot give clear, concise answers, and explain what is happening in your specific case, it's on them. And amazon chat personnel will just cite company policy.
We all need to say that we don't care, Mr Merchant, if you're trying to scale. If you're doing so as "cost saving measures". Screw you, Merchant, provide customer support!
And it's getting to the point that we should legislate this, specifically for large corps.