If you are interested in continuing to do business with Amazon I would do some research into how they treat customers that have filed chargebacks against them. I don't personally have experience with this but it is probable that you will end up on their shit list and any further customer service actions may skew outside of you getting any benefit of the doubt or other considerations.
Their customer service has gone to shit. They don’t really give
concessions and they now hide the chat link and force you to interact with a bot that spits out misinformation.
