I'm glad to read this. We considered switching to them earlier this year (couldn't find the budget) and it was still on the table, but this is a deal breaker. If we'd switched I'd have been in the same situation, with a lot of prepaid service I couldn't use as intended.
To be fair, the announcement came with the option of asking for refunds, and I have no reason to doubt them. My few interactions with their support were pretty good.
