The problem is not that people in the West are not listening to both sides. A lot of people still have a very selective attention to what russia says. Specifically, people choose to ignore Putin's outright hitlerian speech at the start of the war, people choose to ignore prominent russian media personalities calling for ethnic cleansing in Ukraine. Just recently a horrible video of Wagner troops beheading a Ukrainian POW surfaced and Skabeeva in prime time said something to the effect "this is what should happen to all Ukrainians".

Instead, in some Chomskian myopia there is a considerable number of people in Europe and USA spreading FUD and reducing their opinion to "war is bad (sad emoji face) Ukraine shouldn't do war".