I think there are two questions about the cloud: Do we trust the company? Do they care?
In this case I don't think anyone's terribly worried about Google not having backups or dropping off the radar tomorrow, but they pretty obviously don't care about individual customers.
That can be solved by dealing with a small to medium sized business that has real interest in keeping you as a customer. We pay all of $10 a month for the place where our email is hosted, and the customer support has always been a charm usually responding within an hour and at the longest thusfar, three hours.
In this case I don't think anyone's terribly worried about Google not having backups or dropping off the radar tomorrow, but they pretty obviously don't care about individual customers.
That can be solved by dealing with a small to medium sized business that has real interest in keeping you as a customer. We pay all of $10 a month for the place where our email is hosted, and the customer support has always been a charm usually responding within an hour and at the longest thusfar, three hours.