I gather from this comment that the software is only used by individuals filing their own returns, not by professional tax-preparers or accountants. The latter two certainly spend more than a "a few hours per year" in whatever product they use for preparation. When it's tax season and they have to get the work done by April 15, professional aren't going to tolerate a few more minutes per customer.
I gather from this comment that the software is only used by individuals filing their own returns, not by professional tax-preparers or accountants. The latter two certainly spend more than a "a few hours per year" in whatever product they use for preparation. When it's tax season and they have to get the work done by April 15, professional aren't going to tolerate a few more minutes per customer.