That’s all true but the entire point of the freemium model is to feed the paid account sales pipeline… and having a gap between the free and paid tiers where your sales people don’t want to handle the accounts destroys a lot of the purpose of having a free account tier.

I fully agree with what you’re saying but it doesn’t speak well of Cloudflare to have this gap. If they don’t want or handle accounts at this mid tier level, they should have a have a self service tier to handle it.