In most case, I think 10gen will be able to dispute false claims.
With regard to nomongo's post, 10gen can check their record and say whether they did or didn't have a customer with premium support account with similar use case and issues. 10gen can also counter such complaints with testimonials from customers with similar use cases.
But note that nomongo's post is not about individual issues but about his concern that 10gen's priorities are misplaced which he should have wrote first instead of last. Rest was just about how his concern came about. Current status of technical issues he experienced are irrelevant to his concern.
With regard to nomongo's post, 10gen can check their record and say whether they did or didn't have a customer with premium support account with similar use case and issues. 10gen can also counter such complaints with testimonials from customers with similar use cases.
But note that nomongo's post is not about individual issues but about his concern that 10gen's priorities are misplaced which he should have wrote first instead of last. Rest was just about how his concern came about. Current status of technical issues he experienced are irrelevant to his concern.