I was a subscriber to NYT until I wanted to cancel and there was no option to do that, you had to call some number in the US and explain yourself to some guy about why you want to cancel your subscription. Learned my lesson there, never again.
Whenever they have an online help chat with a human and they tell me to call, I tell them I deaf. It's not true but they have always just done the cancellation for me. YMMV
Same. Left a really bad impression. Their shitty pricing model too, charging people $100s/year until they try to cancel then reducing it down to like $30/year.
Me too. This is why I just subscribe to Substack now. Yes they try to subtly pressure you in ux to “just pause”, but that’s nothing compared to NYT “please call this US line”.
