> Everything they worked on they did better and faster and cleaner. They could often solve problems that other skilled people couldn't even get started on.
They may have actually closed tickets 10x faster (which I doubt), but that wasn't providing 10x the value to the company. If there was one person who was resolving 10x the issues of everyone else, that person would be a (very overworked) legend. And I doubt they could keep it up. But it isn't like the company they work for will make 10x the revenue or produce software that is ten times better than the previous version.
The person you're describing is good at their job. There's no need for a number. We don't describe fast food workers as "10x fry cooks", even if they are faster than everyone else in the kitchen.
They may have actually closed tickets 10x faster (which I doubt), but that wasn't providing 10x the value to the company. If there was one person who was resolving 10x the issues of everyone else, that person would be a (very overworked) legend. And I doubt they could keep it up. But it isn't like the company they work for will make 10x the revenue or produce software that is ten times better than the previous version.
The person you're describing is good at their job. There's no need for a number. We don't describe fast food workers as "10x fry cooks", even if they are faster than everyone else in the kitchen.