> Getting on your high horse and making silly claims would get you put to the bottom of the pile if it were my job.
I disagree strongly. It’s not up to us — as designers and developers and maintainers of software — to decide how users engage with us. If they engage at all they are doing us a favor.
Tone-policing user bug reports is a nasty anti-pattern, a predictable way to make your software more user-hostile. Unless they degenerate into outright abuse, which is obviously unacceptable (and this does not), we should separate tone from content and see if the content is useful. A substantive response to the content, ignoring the tone, is usually the best practice.
I disagree strongly. It’s not up to us — as designers and developers and maintainers of software — to decide how users engage with us. If they engage at all they are doing us a favor.
Tone-policing user bug reports is a nasty anti-pattern, a predictable way to make your software more user-hostile. Unless they degenerate into outright abuse, which is obviously unacceptable (and this does not), we should separate tone from content and see if the content is useful. A substantive response to the content, ignoring the tone, is usually the best practice.