Would be interesting in comparing the number of employee's indicating a wish to leave the company with the level of customer churn.
My gut feeling is that there may well be a correlation there. As happy customers make a happy company and the company is more than any stock market or accountant realizes the value of the all employee's and not just the the board and PR faces.
As customers interact with those employee's, whilst the financial markets interact with the figure-heads. Hence a difference in reality perspectives.
But no hard data, just a gut feeling that there may well be more too this that is quantifiable, maybe even formulaic. Though not an easy data set to put together than it seems as not easy to find out a companies churn rate. Which may explain why it may just stay a gut feeling theory.
My gut feeling is that there may well be a correlation there. As happy customers make a happy company and the company is more than any stock market or accountant realizes the value of the all employee's and not just the the board and PR faces. As customers interact with those employee's, whilst the financial markets interact with the figure-heads. Hence a difference in reality perspectives.
But no hard data, just a gut feeling that there may well be more too this that is quantifiable, maybe even formulaic. Though not an easy data set to put together than it seems as not easy to find out a companies churn rate. Which may explain why it may just stay a gut feeling theory.