Yeah I wouldn’t have time for anything else. Just fix it, I have to focus on my main work. Can’t imagine any other attitude flies for most people.
Now, being able to delicately explain important details to a user who doesn’t care, that’s an art, which I have not yet solved for. The easiest I found was I think that’s a great idea, unfortunately the system cant do that, it would cost XXX to do it. Never say no, but make them say no by telling them the cost ;) Cost can also be time - it would take me 30 hours for this request, shall I proceed?
Now, being able to delicately explain important details to a user who doesn’t care, that’s an art, which I have not yet solved for. The easiest I found was I think that’s a great idea, unfortunately the system cant do that, it would cost XXX to do it. Never say no, but make them say no by telling them the cost ;) Cost can also be time - it would take me 30 hours for this request, shall I proceed?