My parents asked me to help them get into streaming a few months ago after they got a new iPad. So I bought them a Chromecast, taught them how to switch the input source between the Chromecast and Cable on their TV, which they were cool with.
Then I tried to set them up on the iPad.
There was about 5-10 specific shows they wanted to watch, what I found was that they were literally spread across more than 5 services, with one show each. Not a single one of them had 2 of the shows they wanted to watch.
They were already set up with Foxtel and had been using it for a couple of years, they watched shows on it regularly and knew how to do everything up to hitting the 'cast' button.
So I set them up with the other services, bummed an Amazon account off a sibling, signed them up to the 3 or 4 free services we have in Australia, think I subbed to one other one or something too. I can't even remember what they all were there was so many. I put the icons all in the same place on their home screen so they knew those apps were all the streaming ones etc etc.
I logged into a few of the accounts a week or so ago and they haven't watched a single thing. Not even on the Foxtel, which they were already using, and now they've stopped using it.
It seems to me like they've just hit a wall of complexity and thrown their hands up and said fuck the whole thing.
And you know what? I'm right there with them. Half way through the set up, trying to do the right thing, I was an inch away from throwing my hands up and saying fuck the whole thing as well. It would be far easier for everyone involved if I just brought a hard drive with new shows around for them every few months.
There was another thread here yesterday where some bloke was going on about how he couldn't understand why people wouldn't just spin up a linux box or something instead of using Discord.
Well, this is it. It took my parents months to get used to using one app, and adding something as simple as another couple of apps to the mix has turned them off the technology entirely.
When you introduce anything other than the absolute most simple UX, you risk losing part of your market entirely. You're not building stuff for other software engineers or other TV network execs or whatever your job title is. Everyone trying to carve out their own piece of the pie is just smashing the pie to bits for everyone else.
When it was just Netflix, piracy was almost dead. Now, it's going to come back, unless content distributors can find some way to work together. That goes for music, TV and games. All 3 ecosystems are running into the exact same problem.
After my sister died, my brother in law was in a deep hole. I wanted to cheer him up somehow, and so I ended up giving him a 2TB hard disk connected to an old laptop. Then plugged a gen 1 Chromecast into his TV, and installed Plex onto an old tablet. He said it was a life saver. It helped get him through a really bad winter. I can't even think of a way I could have given him that content "legally". Some of it was great but obscure stuff ripped off DVDs that I bought over years. It's not just the complexity of multiple apps and devices - some content just isn't there. Like a shitload of really decent TV series and movies from the 60s onward.
> It would be far easier for everyone involved if I just brought a hard drive with new shows around for them every few months.
I do this for my family. 3TB external HDDs, each time I see them they give me the old one and I give them a another one freshly topped up (things added/removed based on suggestions/requests).
It's been a smashing hit and they all love it.
We all loved Netflix when it came out and paused doing this for a while, but it wasn't long until the fragmentation and geoblocking led to more requests for certain shows popping up again, and now we all pretty much got rid of all our streaming services and are back to the HDDs.
When it was just Netflix, piracy was almost dead. Now, it's going to come back, unless content distributors can find some way to work together.
Right. They need to swallow their pride and realise there needs to be a way to have one interface that shows you all the content you can access from the subset of services you subscribe to, in a searchable way. My Netflix shows, Prime shows and Foxtel shows should show up side-by-side in the interface. They can put a ribbon on it and/or an opening title to tell me who the distributor is.
Purchasable/rentable content can appear in a separate section, and when I can buy content from two or more services I have an account with, present them all and let me choose which one to use.
I'm right there with you. I'm increasingly frustrated by the experience of using my various streaming apps. I don't even mind having to bounce between different apps for different content. But just _finding_ the content I want is such a fucking chore sometimes.
One of the most annoying scenarios I seem to find myself in all too frequently is trying to get to the episode list for a series. The assumption that most of my services make is that when I click on the series card in the list of shows, the thing I want is to automatically be taken to where I left off. This is fine when it works (although it's a big damn assumption that the app correctly preserved where I left off, and even when it does that often dumps me into the credits for the episode I finished last night). But when I want to see the episode list, I feel like I just have to flail about and curse at the TV until I stumble upon the right sequence of buttons to get to what I want.
That's not even to mention the incredibly disheartening recent changes to the home screen of my (Shield) Android TV, where half the home screen is now taken up with ads for programs I will never watch on services I don't even use.
It does make one rather miss the days of a folder full of AVIs and VLC. I also had a nice Plex setup at one point. Maybe one of these days I'll get off my ass and heed the call of the open seas.
Then I tried to set them up on the iPad.
There was about 5-10 specific shows they wanted to watch, what I found was that they were literally spread across more than 5 services, with one show each. Not a single one of them had 2 of the shows they wanted to watch.
They were already set up with Foxtel and had been using it for a couple of years, they watched shows on it regularly and knew how to do everything up to hitting the 'cast' button.
So I set them up with the other services, bummed an Amazon account off a sibling, signed them up to the 3 or 4 free services we have in Australia, think I subbed to one other one or something too. I can't even remember what they all were there was so many. I put the icons all in the same place on their home screen so they knew those apps were all the streaming ones etc etc.
I logged into a few of the accounts a week or so ago and they haven't watched a single thing. Not even on the Foxtel, which they were already using, and now they've stopped using it.
It seems to me like they've just hit a wall of complexity and thrown their hands up and said fuck the whole thing.
And you know what? I'm right there with them. Half way through the set up, trying to do the right thing, I was an inch away from throwing my hands up and saying fuck the whole thing as well. It would be far easier for everyone involved if I just brought a hard drive with new shows around for them every few months.
There was another thread here yesterday where some bloke was going on about how he couldn't understand why people wouldn't just spin up a linux box or something instead of using Discord.
Well, this is it. It took my parents months to get used to using one app, and adding something as simple as another couple of apps to the mix has turned them off the technology entirely.
When you introduce anything other than the absolute most simple UX, you risk losing part of your market entirely. You're not building stuff for other software engineers or other TV network execs or whatever your job title is. Everyone trying to carve out their own piece of the pie is just smashing the pie to bits for everyone else.
When it was just Netflix, piracy was almost dead. Now, it's going to come back, unless content distributors can find some way to work together. That goes for music, TV and games. All 3 ecosystems are running into the exact same problem.