I worked for the ACCC from 2008 and 2011. I'd like to share some more context on the ACCC and Australian legal system that may be of interest to HN readers.
The ACCC is an independent authority empowered to enforce Australian Consumer Law (ACL) which contains consumer protection, completion product safety, anti-trust (competition) and other adjacent laws. It is most similar to the Federal Trade Commission in the US.
The ACCC leadership are commissioners who are appointed based on input of federal and state governments. The appointments tend to be "non-partisan" with the current chair leading the organization for 10 years (with 3 term renewals under multiple governments).
The ACCC has been taking action against Google since mid 2000s. The last case against Google that they won was in relation to consumers being misled about what were advertisements vs native results. [1]
The main provision of law protecting Australian consumers that is invoked in these cases is s18 of Australian consumer law that states: "A person [or entity] must not, in trade or commerce, engage in conduct that is misleading or deceptive or is likely to mislead or deceive."
Laws with this wording have existed in Australia since the the 1970s.
This law is enforced widely and there are also state agencies that enforce similar laws. All kinds of industries have received enforcement action ranging from retailers to supplement providers. As far as i know it's one of the but most broadly enforced consumer protection laws in any country.
The ACCC won a case against Apple under this same law in 2018 for misleading consumers about their warranty rights after third party repairs were done. Apple was fined $9 million dollars.
The action against Apple included 254 complaints from customers impacted. You can literally call or email the ACCC to log a complaint about any business and it will use this complaints to identify patterns of misconduct thst then enforce enforcement priorities.
The ACL currently limits penalties to $10 million per contravention for corporations. Only parliament can increase thst limit amending legislation. Individuals can also be fiend up to $5million.
Litigation is typically the last resort, and businesses have many oppurtunities to resolve or settle the matter. I am not in any way privy to this case, but typically a remediation action the ACCC seeks is notifying and posting notices that it engaged in misleading conduct, sometimes with a way for the consumer to seek a remedy. It's likely Google was not willing to do this without a fight.
Individuals and businesses can also privately take action if they were misled or deceived.
The Australian Court system that enforced this law is also relatively non-partisan. The australian government and judicial system was formed relatively recently - in the late 1800s and there was a strong intention to prevent political patronage in tbe public service and court system. [2]
Australian Consumer law also has other specific protections that i like such as requiring businesses to make the price the consumer has to pay most prominent (as opposed to making the price exclusive of taxes and fees most prominent).
The ACCC has just under 1000 employees and a small team would have worked on this case with support from outside lawyers. Congrats to them and hopefully this will encourage Google and other vendors to be more thoughtful about their data collection opt-ins.
ACCC is utterly toothless. They issue these pathetic fines but the behaviour continues. Yes you may have issued Apple a $9 million fine but it is commonly known that Apple stores in Australia openly flout Australian consumer laws. I would be embarrassed to admit I had ever worked for ACCC in any capacity.
Hi there!
1) I think you may have missed this from my post?
> "The ACL currently limits penalties to $10 million per contravention for corporations. Only parliament can increase that limit by amending legislation."
The ACCC can't give itself more teeth, your elected representatives can.
2) Also, as far as I know Australia is the only country that has a regulator that has gone to court and won against Apple (A few foreign regulators have fined them or made decisions without going to court).
Would you rather an agency with "no teeth" or one that doesn't bite at all? :)
3) I want to highlight that "I would be embarrassed to admit I had ever worked for ACCC in any capacity." felt condescending. I see that tone in comments you've made towards others on HN. I'd kindly challenge you to think about how that contributes the community, and what draws you to making dismissive comments rather than kind ones. It personally had the opposite affect for me - reminding me how much I enjoyed that job and the work I did there.
The ACCC is an independent authority empowered to enforce Australian Consumer Law (ACL) which contains consumer protection, completion product safety, anti-trust (competition) and other adjacent laws. It is most similar to the Federal Trade Commission in the US.
The ACCC leadership are commissioners who are appointed based on input of federal and state governments. The appointments tend to be "non-partisan" with the current chair leading the organization for 10 years (with 3 term renewals under multiple governments).
The ACCC has been taking action against Google since mid 2000s. The last case against Google that they won was in relation to consumers being misled about what were advertisements vs native results. [1]
The main provision of law protecting Australian consumers that is invoked in these cases is s18 of Australian consumer law that states: "A person [or entity] must not, in trade or commerce, engage in conduct that is misleading or deceptive or is likely to mislead or deceive."
Laws with this wording have existed in Australia since the the 1970s.
This law is enforced widely and there are also state agencies that enforce similar laws. All kinds of industries have received enforcement action ranging from retailers to supplement providers. As far as i know it's one of the but most broadly enforced consumer protection laws in any country.
The ACCC won a case against Apple under this same law in 2018 for misleading consumers about their warranty rights after third party repairs were done. Apple was fined $9 million dollars.
The action against Apple included 254 complaints from customers impacted. You can literally call or email the ACCC to log a complaint about any business and it will use this complaints to identify patterns of misconduct thst then enforce enforcement priorities.
The ACL currently limits penalties to $10 million per contravention for corporations. Only parliament can increase thst limit amending legislation. Individuals can also be fiend up to $5million.
Litigation is typically the last resort, and businesses have many oppurtunities to resolve or settle the matter. I am not in any way privy to this case, but typically a remediation action the ACCC seeks is notifying and posting notices that it engaged in misleading conduct, sometimes with a way for the consumer to seek a remedy. It's likely Google was not willing to do this without a fight.
Individuals and businesses can also privately take action if they were misled or deceived.
The Australian Court system that enforced this law is also relatively non-partisan. The australian government and judicial system was formed relatively recently - in the late 1800s and there was a strong intention to prevent political patronage in tbe public service and court system. [2]
Australian Consumer law also has other specific protections that i like such as requiring businesses to make the price the consumer has to pay most prominent (as opposed to making the price exclusive of taxes and fees most prominent).
The ACCC has just under 1000 employees and a small team would have worked on this case with support from outside lawyers. Congrats to them and hopefully this will encourage Google and other vendors to be more thoughtful about their data collection opt-ins.
[1] https://www.australiancontractlaw.com/cases/google.html
[2] https://www.aph.gov.au/About_Parliament/Parliamentary_Depart...