> In 2014, The National Federation of the Blind in the US sued the ride-sharing app over guide-dog regulations.
> The case was settled in 2017 when Uber agreed to ensure its drivers knew they were legally obliged to provide service to people with guide dogs.
So Uber have clearly failed to train their drivers to treat disabled passengers in the right way. There are definitely lots of problems that could be solved with a better UI but this isn't one of them.
> In 2014, The National Federation of the Blind in the US sued the ride-sharing app over guide-dog regulations.
> The case was settled in 2017 when Uber agreed to ensure its drivers knew they were legally obliged to provide service to people with guide dogs.
So Uber have clearly failed to train their drivers to treat disabled passengers in the right way. There are definitely lots of problems that could be solved with a better UI but this isn't one of them.