> It rejected Uber's claim that the company itself was not liable, because, it argued, its drivers had the status of contractors rather than employees.
I feel like money would be better spent raising awareness of service dogs and dealing with fraudulent (they do call it fraud, right?) service dogs than fining Uber.
Note that Uber wasn't fined. They were ordered to pay her attorney costs (which are high in part because Uber complicated the litigation) and damages to her.
In practice, I'm not sure there's anything that can be done about service dog misrepresentation.
When I was trained in restaurants to deal with (potential) service dogs, the extent to which I was allowed to ask any questions was "Is that a service dog?". As long as the answer was "Yes", I was to leave them alone. No questions asked. Anything else supposedly opened you to litigation
Edit: Looks like there's a separate thread with additional ADA info. Tl;dr - nothing you can do to stop people misrepresenting their dogs as service animals.
I don't see how an unenforceable law would help deter people who want to claim a non service animal as a service animal. As mlyle notes above, there is no formalized certification or training process required by ADA, so anyone can claim they have PTSD and they trained their dog to be a service animal to help them with their PTSD. What is anyone going to be able to do about that?
My understanding isn't that they're not actually "registering" anything. But rather just putting a piece of cloth they bought on amazon on their animal they and claiming it to be so.
They're abusing a part of the law most people don't understand (and most companies don't want to add to the drama of even if they do). IANAL, but it was explained to me that you cannot ask basically anything about service animals, other than one thing: "What is your service animal trained to do?". Apparently, service animals are supposed to be trained to do one specific task for their owner. Otherwise, they're not actually service animals. Allowing that question allows companies to verify that the animal is actually a service animal... without offending the people who require the animal.
I was talking to a friend of mine who works for a museum of sorts. These not-service animals are causing problems for them. But they are strictly forbidden to say or do anything about any pet being claimed to be a service animal. I suspect it's because they either (a) don't understand the law, and so they're trying to avoid being liable to anything, and/or (b) they don't care enough and just want to avoid the drama the fraudsters will cause.
I've read comments from people with actual service animals saying they wish companies (airports, etc) would crack down on it though. Because these untrained animals are making their own very expensive animals look bad. AND the untrained animals will yip and snap and pester the real service animals.
The ADA does not require any registration of any service animal. Everyone is expected to accept the service animal’s owner claim that the service animal is a service animal without proof.
If someone shows up with something that couldn't legally be a service animal (e.g. a bunny) or cannot respond adequately as to how the dog has been trained to perform a specific task, then they may have grounds to refuse to admit the dog.
Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?
A. No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA. However, some State or local governments have laws that allow people to take emotional support animals into public places. You may check with your State and local government agencies to find out about these laws.
Q7. What questions can a covered entity's employees ask to determine if a dog is a service animal?
A. In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability.
> (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?
I worked at a Costco for a few years, these two questions were drilled into us over and over and over and over. People tried to bring dogs into Costco all the time, and we'd ask these two (and only these two) questions. Occasionally, some new employee or someone who was grumpy would go off script and it was considered a very serious issue.
The folks with service animals knew the drill, would answer these questions quickly and succinctly. The ones without service animals would (sometimes) get extremely agitated about them.
It's really tough, because so many people are inconsiderately trying to pretend their animals are service animals, which makes life for the folks who require the assistance of a service animal much, much more complicated. If you've ever considered "just ordering a service dog vest online", please reconsider.
>Did the legally allowed questions allow you to exclude the dog very often, or did you pretty much have to concede the matter most of the time?
At my businesses, the instruction is to concede as I don't want to get involved in a costly legal fight. I don't see anyway for the business to come out ahead unless you have a recording and solid evidence of the person lying.
I don't imagine it's any different for Costco. If anything, it's worse since they have deeper pockets to go after for people looking for a fight.
I never really tried to exclude dogs. Sometimes folks would say, "Oh, no, this isn't a service dog." and we'd ask them to not bring the animal inside.
If someone said yes, and explained a task, then let them through. I'd rather allow an animal that wasn't actually a service dog than disallow one that was.
If a dog becomes disruptive, you can ask its owner to leave.
I’m familiar with those guidelines, but effectively, anyone can say anything, and the last sentence shows that you basically have to take their word for it (unless you want to risk getting involved in a costly legal matter). I know you don’t have to take lizards as service animals, but you do basically have to take chihuahuas or Pomeranians or pit bulls or Rottweilers or whatever as service dogs, and maybe miniature horses.
> Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability.
Yes, you do have to take their word for it. If the dog is disruptive (e.g. barking or not housetrained), you can ask them to leave. The dog must be under control by the owner at all times. Dogs must (generally) remain on the floor or on the owner (and not in a shopping cart). Seating, food, drink, and other amenities are for the person, not the dog.
In practice, asking these two questions and understanding the limits of where you can intervene is sufficient in 99% of cases.
> you do basically have to take chihuahuas or Pomeranians or pit bulls or Rottweilers or whatever as service dogs
Why is this a problem? Different breeds have different characteristics, and there are a variety of reasons to have a service dog -- from PTSD to blindness to diabetes.
>In practice, asking these two questions and understanding the limits of where you can intervene is sufficient in 99% of cases.
Hah, try it at a hotel that charges pet cleaning fees. Or limits the number of animals in a room. It's 99% sufficient at Costco, because the cost is low of not getting in. When you're looking at shelling out money for a pet fee or not having to pay for pet boarding or pet sitters at home, suddenly 10%+ of the population has service animals.
>Why is this a problem? Different breeds have different characteristics, and there are a variety of reasons to have a service dog -- from PTSD to blindness to diabetes.
It's not a problem necessarily, but you can sort of tell who is and isn't lying about service animals, at least by the discrepancy in total numbers and which ones are coming in with the badges and vests (indicating they don't know about actual ADA laws).
Amortize the costs of the liars across the base cost of the room. It's really not that many people who will lie about it.
Some folks end up paying a little more on average and some people cheat and pay a little less, but the folks who need service animal accommodations don't get accosted by desk clerks. Sounds like a win to me.
Many hotels and motels are small businesses (usually franchisees) that are low margin, low volume, they can't just eat the costs, which are also not equal the price of the room rate.
A disruptive pet can cause you to have to refund multiple other rooms, and potential loss of future business too. A disruptive pet can cause physical damage to the room far in excess of the room rate. We once had a pet ruin the carpet so bad the room was not able to be sold for weeks, even after multiple carpet shampoos.
And you also can't go after the hotel guests to recoup costs because the legal fees are hefty and the probability of winning the case, the defendants having money, and actually paying the money are all very low.
Obviously all of this is true for disruptive people too, it's just that pets add another risk. Personally, after what I've seen, I would pay extra to be able to stay at a hotel that could guarantee it never had any pets stay.
I meant any animals, it’s a personal preference. I know how well hotel rooms get cleaned, and I’d rather take my chances with rooms that haven’t had animals.
It’s also not that simple for smaller business to amortize the costs since the pricing has to be competitive with larger businesses that can amortize over more rooms, so a lot of times, the business does have to eat it. It’s also a very unpredictable cost with high variance.
I feel like money would be better spent raising awareness of service dogs and dealing with fraudulent (they do call it fraud, right?) service dogs than fining Uber.