The problem is that their equipment is great and they would grow naturally by just keeping their hardware and software high quality. Apparently they've got new management, and they are intentionally hobbling functionality to lock users into their ecosystem.

I purchased several pieces and was planning to purchase more until I found out about their vendor lock-in aspects, and returned it all. It's really stupid because they don't have to compensate for anything with lock-in considering their high quality at their price point.