Firstly, to get this out of the way, your attitude doesn't really belong on HN and these petty arguments don't contribute to the discussion.
Let's look at how I believe it is revolutionary for the Chinese restaurant.
* They now have an easier, more convenient and better way to contact and be in constant contact with their customers.
* They have pretty good data on their customers. Their ages, their genders, their education status and more.
* Easier transition to online business. If they decided to provide an online service they already have an attentive customer base to work from.
For what it is worth, I do think most "social media experts" are full of waffle.
Firstly, to get this out of the way, your attitude doesn't really belong on HN and these petty arguments don't contribute to the discussion.
Let's look at how I believe it is revolutionary for the Chinese restaurant.
* They now have an easier, more convenient and better way to contact and be in constant contact with their customers.
* They have pretty good data on their customers. Their ages, their genders, their education status and more.
* Easier transition to online business. If they decided to provide an online service they already have an attentive customer base to work from.
For what it is worth, I do think most "social media experts" are full of waffle.