Personal anecdote. I ran into Bill Gates and his dad at the Taj Mahal once when I was there visiting with family. I remember being struck with how tall he was, and their stark height difference! I was 22 at the time and being a huge fan, I walked up to them - except Bill jr thought I was trying to sell him something and preemptively said no thanks and started to walk away. Bill sr, however, took a minute and engaged with me with a smile and the two of them talked to me for a couple of minutes about the Taj and what got me into tech. I remembered this friendliness today on reading this. And that last line about overusing the word incredible really resonates. RIP.