I get users to email a *personalized* support email address. Eg. help3a2fg@compa... | Hacker News

Hacker Newsnew | past | comments | ask | show | jobs | submit

		londons_explore on Sept 10, 2020 \| parent \| context \| favorite \| on: Removing email registration improved retention I get users to email a personalized support email address. Eg. help3a2fg@company.com The support team can figure out which account or anonymous cookie saw that email address. It's a handy way to still communicate directly with users while holding as little PII data as possible about them.

gen220 on Sept 10, 2020 [–]

This is really clever! Thank you for the idea.

tapneal on Sept 10, 2020 | [–]

We're hoping to test an email password recovery option after the account is set up. It builds on the idea of getting more information after commitment.

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact