I've a macbook air which is 9 years old, which never gave me a problem until now even after tons of abuse. My work laptop is Dell, about 4 years old - wifi drops at random, battery has swollen etc.
Maybe the reason Apple customers don't care is because their machines give them less trouble? And they have more disposable income?
Not defending Apple here (my next computer is definitely not going to be Apple), just trying to understand how Apple users think.
The thing that sucks is other industries/companies copying Apple. Lenovo computers are increasingly becoming harder to repair. Expensive, big machines like tractors are being locked down etc. Samsung made fun of apple when they removed the headphone jack but now Samsung and everyone else is doing the same, trying to squeeze more money out of the customer, airpods style.
Maybe we should make a list of repair friendly, environment friendly and customer friendly hardware and stick only to those.
For your anecdote there are many others to the contrary. 2 colleagues with Macbook Pros had to hand them in after about 3 years.
A friend bought her Macbook in 2016 or so as a student and it went started having screen problems after a year... so she promptly bought a new one because repairing cost as much a new one. A loan was necessary for that too (poor student).
There was a shared Macbook Pro at work with a bad screen that also had a faulty RAM and it too was easier to simply replace than pay for repair. I was told there was some kind of support contract on it too.
A friend got a secondhand Macbook from 2012 that got slower over the years. Still had a CD/DVD drive and booting from it took about 2 minutes, more until actually accepted input. I resized the Mac partition and installed ubuntu 18.04 on the other partition and that booted more quickly + ran more fluidly with KDE. Her laptop wasn't supported by Apple anymore and she couldn't update the OS either.
I honestly don't see how Mac is easier to use, more reliable or even better supported. Imo, it's just habit, a flashy UI and the "exclusivity" price point. It's a status symbol more than anything. Giving that up is difficult for many, I assume.
Maybe the reason Apple customers don't care is because their machines give them less trouble? And they have more disposable income?
Not defending Apple here (my next computer is definitely not going to be Apple), just trying to understand how Apple users think.
The thing that sucks is other industries/companies copying Apple. Lenovo computers are increasingly becoming harder to repair. Expensive, big machines like tractors are being locked down etc. Samsung made fun of apple when they removed the headphone jack but now Samsung and everyone else is doing the same, trying to squeeze more money out of the customer, airpods style.
Maybe we should make a list of repair friendly, environment friendly and customer friendly hardware and stick only to those.