Cool launch, it looks great! One thing I would say is that, while I love the honesty, hearing that this is your third project in the past 8 months is not exactly what I want to hear from my B2B provider.
From the product side: I hate chat bubbles due to my experience with the existing ones. I like that yours is subtle but visible. However, I have found it annoying to have the chat bubble in a fixed position and inevitably one of my pages ends having content that clashes.
Like others have said it would be very interesting to me to instead have Chat/Support be a link in the navbar that takes users to a chat page (or opens the chat in the current page). But I am not really sure if that would reduce the number of people who initiate chats. As you continue to work in this space I would find it valuable if you were able to help people like me make a more informed decision.
From the product side: I hate chat bubbles due to my experience with the existing ones. I like that yours is subtle but visible. However, I have found it annoying to have the chat bubble in a fixed position and inevitably one of my pages ends having content that clashes.
Like others have said it would be very interesting to me to instead have Chat/Support be a link in the navbar that takes users to a chat page (or opens the chat in the current page). But I am not really sure if that would reduce the number of people who initiate chats. As you continue to work in this space I would find it valuable if you were able to help people like me make a more informed decision.