The college board is a pretty badly managed technology and testing monopoly (duopoly). e.g. retrieval of scores in past years for the SAT was gated by region, but if you got on a VPN you could get your scores from unreleased regions. I had a niece provide their credentials to a sketchy website that in the end delivered scores "early", but there was a talk about online security afterwards with the parents and the neice.

I do have some mixed sympathy for having to set up a whole new online testing scheme for the tests due to Covid, but their approach was so odd. Students were also instructed to compose text answers outside the test pages, and copy and paste them into answer boxes. An odd & ugly solution, but it points to at least some thought about trying to mitigate unreliabilities.