They used to be pretty consumer-centric a decade ago, but personally I pretty much stopped buying on Amazon in the last couple of years.
Having to inspect the items for counterfeits, dealing with support if the item isn't functional (or slightly defective), getting messages from sellers to "make sure to write us a 5 star review", eventual consistency on the shopping cart price (eg. if the price of an item increases between adding it to the cart and checking out, there's no big red warning like "hey this item is 30% more expensive than when you put it in your cart three minutes ago, are you sure you want to check out at this new price"), awful delivery experiences, it's just not worth the hassle anymore IMO.
wow. Am I glad to be in a country that bans most of these tactics by regulation. I have two weeks to send back items, no questions asked. Price isn't allowed to change negatively between when I decide to put it in my basket and buy it.
and I have never had an email asking for a positive review.
Having to inspect the items for counterfeits, dealing with support if the item isn't functional (or slightly defective), getting messages from sellers to "make sure to write us a 5 star review", eventual consistency on the shopping cart price (eg. if the price of an item increases between adding it to the cart and checking out, there's no big red warning like "hey this item is 30% more expensive than when you put it in your cart three minutes ago, are you sure you want to check out at this new price"), awful delivery experiences, it's just not worth the hassle anymore IMO.