the free & freemium web have an arbitration gap and it will get worse before it gets better
stackexchange works because questions can get answered with relatively little money changing hands (AWS & advertisers mainly), but that means employees can't offer due process on disputes without erasing the company's margins.
these companies can't offer centralized due process to everyone because it would open them to being DDOS'd by competitors / trolls. Maybe justice can be crowdsourced in the same way as javascript questions by identifying neutral people in the stackexchange network, but that would be a huge experiment and open SO/SE to community backlash when it went badly.
If only SE could somehow get a bunch of people to work as moderators without paying them. Except that is exactly what happened; but recently SE managed to piss off a large number of its volunteer moderators, who have (among other things) written the linked complaint.
stackexchange works because questions can get answered with relatively little money changing hands (AWS & advertisers mainly), but that means employees can't offer due process on disputes without erasing the company's margins.
these companies can't offer centralized due process to everyone because it would open them to being DDOS'd by competitors / trolls. Maybe justice can be crowdsourced in the same way as javascript questions by identifying neutral people in the stackexchange network, but that would be a huge experiment and open SO/SE to community backlash when it went badly.