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> Let's not solve a customer problem, let's solve the problem of solving customer problems

That's exactly what causes too much time spent on tooling and reinventing wheels. Not that tooling is bad, but often you spend two weeks in order to save one hour. And that is the best case scenario, where the extra complexity usually will slow down future development - rather then make it faster.

In the article MacCready strategy was fast iteration, rather then focusing of safety and engineering. Basically the "go fast and break things" motto.



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