For non techy startup nerds, it was probably the fact that the Taxi industry was almost universally loathed, expensive, and unreliable.
The on-demand rides industry (Lyft, Uber, et al) managed to not only lower pricing, but also bring Karma (bi-lateral user ratings) to the whole industry so that a driver can't just say "fuck you" to a passenger without consequence (nor could the passenger to the driver). If this didn't improve the world, I'm not sure what does.
The on-demand rides industry (Lyft, Uber, et al) managed to not only lower pricing, but also bring Karma (bi-lateral user ratings) to the whole industry so that a driver can't just say "fuck you" to a passenger without consequence (nor could the passenger to the driver). If this didn't improve the world, I'm not sure what does.