Maybe OP is Google Support and he's found this is the best 'internal' escalation point for the forms he's seen come in and not been actioned. ;-)

That made me wonder if internal communication is just as bad and this went through my head.

Google Boss: Hey employee 254199, I’m pleased to tell you that your request for maternally leave has been granted.

Google Employee 254199: Gee thanks, but little Tommy is now 2 fucking years old....

Or OP is a Google shareholder and wants you to buy ads to solve all of your Googly problems.

It's not a great idea, but it's also not the worst idea - an adwords like bid system for google to respond to your support ticket.

That's brilliant. I'm not even mad.

As you can see above, Google aren't that easily fooled! https://news.ycombinator.com/item?id=20712209

At least AWS are actually quite good at providing support to paying customers, such as raising API limits ...