> Did they ask you nicely (initially) to pick it up?
Nope. It was "Are you going to buy that?" and other rhetorical heckling questions. I said "yes" and didn't give them the attention they want. Eventually, looks over to my girlfriend, turned back to me, and commands me "go pick that up". If they simply asked "did you drop that?" I would have immediately said "oh, sorry, I didn't see that" and done so.
In every other sane retail environment, this should have never happened at all, regardless of how rude the customer is, unless they're being racist or intentionally degrading or belittling the staff.
Nope. It was "Are you going to buy that?" and other rhetorical heckling questions. I said "yes" and didn't give them the attention they want. Eventually, looks over to my girlfriend, turned back to me, and commands me "go pick that up". If they simply asked "did you drop that?" I would have immediately said "oh, sorry, I didn't see that" and done so.