This was seriously as good as you can expect from a non technical, non QA person, and actually better than what lots of technical users would report.

A video as reproduction steps is as credible as it gets. I hope she and and son get a nice reward from Apple...

You're telling me some random customer wrote _THAT_ writeup? That's impressive.

Random lawyer - turns out the ability to describe things in clear, unambiguous language and in detail results in pretty high quality bug reports.