> This is a "something". it's a concrete, monetizable, and useful application of their AI work... They can make money off this quite directly.
The interviews I've read point to an 80% success rate - hugely impressive, but 20% of interactions requiring human intervention is still a _very_ large, expensive staff hungry contact center to run when you are Google scale, for a product that ultimately doesn't really bring in any direct revenue. Each time Duplex fails in its current form, a human operator has to step in to finish the call.
Even Google are telling us not to expect this to ship in anything anytime soon.
From Ron at Ars' demo:
“We’re actually quite a long way from launch, that’s the key thing to understand,” Fox explained at the meeting. “This is super-early technology, somewhere between technology demo and product.”
My point wasn't to say it's a product now, but rather that it is will be a product if everything pans out. The supposition was that this is just another way for Google to collect data, I believe that it's more of a way to use data than a way to collect data.
The interviews I've read point to an 80% success rate - hugely impressive, but 20% of interactions requiring human intervention is still a _very_ large, expensive staff hungry contact center to run when you are Google scale, for a product that ultimately doesn't really bring in any direct revenue. Each time Duplex fails in its current form, a human operator has to step in to finish the call.
Even Google are telling us not to expect this to ship in anything anytime soon.
From Ron at Ars' demo:
“We’re actually quite a long way from launch, that’s the key thing to understand,” Fox explained at the meeting. “This is super-early technology, somewhere between technology demo and product.”