The article says "Eight percent is pretty good.." Actually, 80% success is unusable. I expect that is fairly close the the ceiling. If they really do roll this out (spoiler, they won't) google will need an army of humans to handle the other 20%. I guess I don't mind google paying a human to be my personal assistant, but I don't know if google will like it.

I hope the human assistants are not randomly selected, but weighted to select the same human you've used before. This will give the illusion that you really have your own personal assistant.