...because technology should adapt to humans, not the other way around.

These voice systems are annoying as hell, as shown by the fact that they have become a comedy trope similar to airline food.

It's bad enough to deal with them when you're initiating the call. Imagine being a business forced to interact with such a system because it brings in too much revenue to ignore.

I'd definitely spit in every soup served to a guest willing to annoy me just to save himself the hassle of a phone call.