Which they can still do! And are in a way (they also showed integrations with assistant and APIs at the same time as showing Duplex).
But that assumes that businesses have the time to integrate, that they care to integrate, and that they can repeat the process for every proprietary API and service out there.
That requires a fulltime developer or another service that does the integration for them. Which again isn't a problem for a lot of businesses, they might be more than happy to do that, but we won't ever hit 100% coverage with those services, especially not across all the "smart assistants" out there.
This allows users to work with almost 100% of businesses right now, and businesses can further integrate without duplex if needed/wanted and the user will not have to care what system the business uses, or how it integrates.
But that assumes that businesses have the time to integrate, that they care to integrate, and that they can repeat the process for every proprietary API and service out there.
Google is the 800 pound gorilla. Companies would integrate with them if they don't want to be left out.
This allows users to work with almost 100% of businesses right now,
You're assuming that it will be good enough and that the businesses won't hang up on it like people do with every other spam automated system.
But that assumes that businesses have the time to integrate, that they care to integrate, and that they can repeat the process for every proprietary API and service out there.
That requires a fulltime developer or another service that does the integration for them. Which again isn't a problem for a lot of businesses, they might be more than happy to do that, but we won't ever hit 100% coverage with those services, especially not across all the "smart assistants" out there.
This allows users to work with almost 100% of businesses right now, and businesses can further integrate without duplex if needed/wanted and the user will not have to care what system the business uses, or how it integrates.